Frequently Asked Questions

Have questions? We've got you covered. Whether you're curious about delivery times, warranty details, or specific product features, this is where you'll find the answers to our most commonly asked questions. Get the information you need to make informed decisions.

Delivery
Delivery typically takes 1-3 business days for most metro regions. For larger equipment or remote areas, shipping may take 3-5 business days. You will be sent tracking details as soon as your order is scanned by our fulfilment partners. Be sure to check your email spam folder as it can sometimes land there.
Security

Yes, the security of your information is very important to us. We use Secure Socket Layer (SSL) technology and Secure Payment Gateways to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Fitness Warehouse.


Once you enter the checkout page your computer will begin communicating with our server in secure mode. When a customer is making a purchase from the website, the secure payment gateway communicates with the banking network to confirm the validity of the credit card used and the availability of funds.

Warranty
Yes, Xpeed products come with a warranty. The duration depends on the product type. Check our Warranty Information page for more specific details.
Xpeed Velocity Runner
The treadmill features a 56-slat structure with 96 precision ball bearings and 14 guide rollers, ensuring a quiet and smooth running experience, even during intense sprints. Loudness will depend on the intensity that the user is running at. During top speed efforts, you can expect a slight increase in noise from the interaction between the slats and your footfalls, but overall the treadmill is designed to minimize sound. Its durable construction ensures that any noise remains low, even when pushing your limits, making it suitable for home or gym environments without causing disruptions.
No, the Xpeed Velocity Runner is self-powered, meaning it doesn’t require electricity for operation. However, the console requires AA batteries to power the LCD display.
The treadmill is compatible with Polar chest straps, allowing you to monitor your heart rate in real-time on the LCD performance monitor. This helps you train more effectively by keeping your heart rate within specific zones.
The Xpeed Velocity Runner has minimal maintenance needs thanks to its 96 precision ball bearings and 14 guide rollers, which reduce friction and wear. Regularly wiping down the slats and checking for loose parts is generally all that's required.
The curved design encourages a more natural running form, engaging your core and legs more effectively. It also reduces joint impact while increasing calorie burn and muscle activation, making each workout more efficient.
There’s no speed limit! Because the treadmill is self-powered, the speed is dictated entirely by how fast you run. You can sprint as fast as your legs will carry you.
The Xpeed Velocity Runner is a self-powered curved treadmill, meaning it doesn’t require a motor. Instead, you generate speed through your movement. This design engages more muscles, burns more calories, and delivers a more dynamic, track-like running experience compared to motorised treadmills.