Terms of service

Xpeed's Online Store provides it's services to you subject to the following conditions. By shopping at our online store you accept these conditions. Please read them carefully. 

Privacy

Please review our Privacy Policy , which also governs your visit to Xpeed's Online Store, to understand our practices.

Promotions

All promotional offers cannot be used in conjunction with any other offers, discounts or financing options. From time to time we will run ‘Free Shipping’ promotions which will function via the use of coupon codes.

Refunds and returns

In all contracts for goods, consumers are protected by the inclusion of a number of statutory conditions and statutory warranties.

The statutory conditions require that:

1) Goods must be of merchantable quality

2) Goods must be fit for their intended purpose.

3) The goods must match the description given to the consumer.

While Xpeed Fitness endeavors to sell quality equipment designed to suit its required purpose, occasionally issues may arise.

In the unfortunate case that you have received a faulty product or one that is not of merchantable quality, we will work with you the customer to come to a satisfactory resolution within consumer retail laws and practices.

  • If it can be repaired under warranty, this will be the first course of action.

  • If it cannot be repaired under warranty we will offer a suitable replacement.

  • If a suitable product replacement is not available we will offer a credit for the value of the faulty goods which may be used in exchange for something similar or another item of the consumer’s choice up to and including the value of the credit.

  • Only when all of the above options are exhausted, we will give a refund for the amount of the said product excluding all shipping and/or installation costs.

For all returns or refunds you will need to show ‘proof of purchase’. This is preferably your receipt, but if you don’t have the receipt then you may be able to show proof using an order number, credit card or bank statement. You may also be required to show photo identification such as a drivers licence or passport.

You are not entitled to a refund due to change of mind or if you have simply made the wrong choice.

See here for your rights as a consumer: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Xpeed's goal is to continually update and improve our products. Because of this process, some product images, logos, and labels on the website are subject to vary from time to time.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the Xpeed online store or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Xpeed Online and is protected by international copyright laws. All software used on this site is the property of Xpeed Online or its software suppliers and is protected by international copyright laws.

Product information and descriptions

Xpeed Fitness and its affiliates attempt to be as accurate as possible. However, Xpeed Fitness does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Xpeed Fitness itself is not as described, your sole remedy is to return it in unused condition in it's original packaging for a refund of the purchase price. Please ensure you contact us for return authorisation before returning. Items in some images may not be included unless expressly implied otherwise. If you are not 100% sure about the contents of a specific package, please contact us prior to purchasing for confirmation info@xpeed.com.au