Our company strives for 100% customer satisfaction and therefore believes in a fair and honest warranty policy for all products with a commercial intention. We have designed and continue to develop our products with a clear understanding of the rigorous use and conditions often found within commercial fitness facilities.
All Xpeed products have a manufacturing warranty that covvers the structural integrity of the product including each of it's materials. All faulty products will be repaired, replaced or refunded unless,
- The claim is against normal wear and tear
- The product shows signs of negligent use
- Incorrect assembly
- The product is outside of warranty period
- The product has been exposed to elements
- No proof of purchase
- Failure to service and maintain
- The claim is made by anyone else but the original owner.
Our goods come with gurantees that cannot be excluded under the Australian Consumer Law. You are also entitled to have the goods repaired or replaced if thegoods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty Claim Procedure:
All warranty claims are to be made via email: firstname.lastname@example.org