Xpeed uses multiple freight partners to ship products around Australia. Orders made before 12 noon will most likely be collected before the end of day. Orders can generally be expected to arrive within 1 - 3 business days in major metro areas and 1 -5 business days.

Our goal is to give you the best experience possible in line with our freight partners, sometimes things are beyond our control but we will always do our best to assist you with shipping inquiries. Simply add your address details at checkout to to see your shipping costs. Currently we offer free shipping on orders that weigh under 5kg's, with an item value over $30.

Xpeed Warranty

All Xpeed products have a manufacturing warranty that covers the structural integrity of the product including each of its materials. All faulty products will be repaired, replaced or refunded unless,

• The claim is against normal wear and tear
• The product shows signs of negligent use
• Incorrect assembly
• The product is outside of warranty period
• The product has been exposed to elements
• No proof of purchase
• Failure to service and maintain
• The claim is made by anyone else but the original owner

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• You are unable to provide proof of purchase 

Xpeed Components warranty timeframe:

• Pulleys, Cables, Bearings: 1 year
• Upholstery: 6 Months
• Frames, Welds and Weight Stacks; 3 Years
• Rubber and Latex and Fabric Products: 6 Months 

Xpeed Product Warranty Timeframes, Unless otherwise stated:

Flooring products

• Astro Turf
• Rubber Flooring
• Platforms

Length - 12 months

Barbells

• All Olympic barbells
• Speciality barbells
• Farmers walk

Length - Manufacturer faults 2 years, Bearings 1 year.

Accessories – Category 1

• Slam balls
• Wall balls
• Medicine balls
• Medicine balls with handles
• Power bags
• Battle ropes
• Climbing ropes
• Sled harness
• Plyometric boxes
• Ab roller
• Exercise ball
• Cage attachments
• Weight belts
• Straps and supports
• Weight gloves
• Boxing gloves, guards & wraps
• Skipping ropes
• Resistance bands
• Foam rollers
• Massage balls
• Massage sticks
• PVC Soft Kettlebells

Length - 3 months

Accessories – Category 2

• Boxing bags
• Exercise mats
• Yoga Mats
• Pump Set
• Aerobic step
• Timer
• Weight vest

Length - 6 months

Strength

• Benches
• Racks
• Storage racks

Length - 3 years on welds, 6-month upholstery

Weightlifting

• Dumbbells (Hexagon, PVC, Round)
• Olympic weight plates
• Fixed barbells
• Bumper plates
• Cable attachments
• Kettlebells

Length - 12 months

Cardio

Mini Exercise Bike

Velocity Runner - Curved Treadmill

Frame - 7 Years, All Parts - 12 Months

All-In-One Trainers & Multi Gyms

• Quantum All-In-One Trainers
• Studio Multi Gyms

Length - 5 years on frames, 2 years on pulleys, cables & upholstery

Exhale Pilates Reformers — Xpeed Exhale Range

• Aura (Thai Oak)

• Luma (North American Maple)

• Una (Aluminium Foldable)

• Full Commercial Aluminium Model & Wooden Model

Home use models (Aura, Luma, Una): Warranty applies to residential, in-home use only. Commercial or studio use of home models voids warranty.

Commercial models: Warranty applies to commercial studio, gym and clinical use. Contact Xpeed for multi-unit commercial warranty terms.

The Exhale reformer warranty covers manufacturing defects under normal use. The following circumstances fall outside the warranty and may incur repair costs even within the warranty period:

• Damage resulting from incorrect use, unauthorised repairs or modifications not approved by Xpeed

• Faults caused by failure to follow the assembly or user manual instructions

• Damage caused by fire, flood, or other natural disasters

• Product failure resulting from dropping, collision or impact after installation

• Damage caused by external factors including other equipment or third-party interference

• Normal wear and tear on consumable components including springs, straps and upholstery

• Claims made without valid proof of purchase (invoice or order confirmation)

• Units that have been used commercially where a home-use warranty applies

To make a warranty claim, proof of purchase and a description of the fault are required. Photo or video evidence of the defect will assist in processing your claim promptly.